CustomsBrokerLicenseExam

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If you do not pass, your next sitting is free

The pack covers one CBLE sitting. If you sit that exam and do not pass, we extend your access through the following sitting at no charge. These are the whole terms.

You get the next sitting free when all of these are true

  1. You bought the pack ($149, or $99 at the retake price).
  2. You sat the CBLE your purchase covers. Your dashboard shows that date.
  3. You did not pass, including after any appeal you chose to file.
  4. You send us your CBP result notice (a photo or scan is fine) from the email address you signed in with, to hello@customsbrokerlicenseexam.com, within 60 days of the date on the notice. If you appeal, you can wait for the appeal decision and send that instead.

What you get

Your access is reopened, or extended, through the next sitting: until 14 days after the next fourth Wednesday of April or October, the same rule as a new purchase. Same pack, same account, your saved scores kept. We reply within a few working days.

What it is not

  • Not cash back. The guarantee is another sitting of practice. It does not refund the price.
  • Once per purchase. One free extra sitting for each pack you buy.
  • Not a promise you will pass. At pass rates of 12% to 30%, nobody can honestly sell that.

Plain answers

What if CBP moves or cancels my sitting?

Then we move your access to the new date. That is not a use of the guarantee. Write to us if your dashboard does not show the right date.

What if I pass?

Congratulations. Your access ends 14 days after the exam, as planned.

My results arrived after my access ended. Is that a problem?

No. CBP's results usually come weeks after the exam. Send the notice when it arrives (within 60 days of its date) and we reopen your access.

I was charged twice, or by mistake.

Write to us with the email on your receipt and we will sort it out.

Questions about a claim: hello@customsbrokerlicenseexam.com. Back to the pack.